Sorry, item "offcanvas-col1" does not exist.

Sorry, item "offcanvas-col2" does not exist.

Sorry, item "offcanvas-col3" does not exist.

Sorry, item "offcanvas-col4" does not exist.

FIEBIG Software Modules

FIEBIG Software Modules

Based on our decades of experience in software development, we bring modules to the market that functionally complement the CX solutions of our Technology Partners.

Genesys Cloud

Examples of FIEBIG Software Modules

FIEBIG Microsoft Teams Presence Sync für Genesys Cloud

The MS Teams Sync application is an ideal addition to the CcaaS platform Genesys Cloud.

The Genesys Cloud platform helps customer service employees to efficiently manage the daily processing of requests and complaints across all channels. However, employees are not separated from communication within the company. Daily reality is often the barely manageable juggling between incoming external calls via the Genesys Cloud and internal calls from colleagues via MS Teams.

 

This is why FIEBIG has developed the MS Teams Presence Sync for the customer service platform Genesys Cloud. Goal is to prevent a user from receiving a call via MS Teams in case he already has an ongoing call in Genesys Cloud or vice versa. Therefore, the presence status of a user is monitored both in MS Teams and in Genesys Cloud.

 

Genesys Cloud

Examples of FIEBIG Software Modules

FIEBIG Snippet Recording für Genesys Cloud

The FIEBIG Snippet Recording offers new possibilities for call recording in Genesys Cloud by allowing employees to manually control recordings.

This means that specific snippets of calls can be recorded (provided the call participants have agreed), for example for quality assurance or verification purposes.

With the integrated ruleset, recordings can be started or stopped automatically while employees are authorized to influence recordings according to the ruleset.

Other system manufacturers

Our experienced development team also realizes software modules for many other system manufacturers according to your requirements and needs!

Feel free to ask us about other individual add-on solutions that we can develop for you.

FIEBIG GmbH

FIEBIG supports companies in turning every customer contact into a personal experience that inspires.

To achieve this, we use state-of-the-art contact center technologies based on market-leading platforms, our own services and agile approaches.

 

Contact

FIEBIG GmbH
Strahlenberger Weg 26
60599 Frankfurt am Main
GERMANY

+49 69 605 016 222

Follow Us

Follow us on LinkedIn and find out all the latest news about FIEBIG.
We look forward to your messages, comments and interactions!

Copyright FIEBIG GmbH 2024. All Rights Reserved.
Settings saved
Datenschutzeinstellungen
Wir nutzen Cookies, um eine Vielzahl von Services anzubieten, diese stetig zu verbessern sowie Werbung entsprechend Ihrer Interessen auf unserer Webseite, Social Media und Partnerwebseiten anzuzeigen.
 
Mit Klick auf "Alle Akzeptieren" willigen Sie in die Verwendung von Cookies ein.
 

user_privacy_settings

Domainname: fiebig.com
Ablauf: 30 Tage
Speicherort: Localstorage
Beschreibung: Speichert die Privacy Level Einstellungen aus dem Cookie Consent Tool "Privacy Manager".

user_privacy_settings_expires

Domainname: fiebig.com
Ablauf: 30 Tage
Speicherort: Localstorage
Beschreibung: Speichert die Speicherdauer der Privacy Level Einstellungen aus dem Cookie Consent Tool "Privacy Manager".

ce_popup_isClosed

Domainname: fiebig.com
Ablauf: 30 Tage
Speicherort: Localstorage
Beschreibung: Speichert, dass das Popup (Inhaltselement - Popup) durch einen Klick des Benutzers geschlossen wurde.

onepage_animate

Domainname: Domain hier eintragen
Ablauf: 30 Tage
Speicherort: Localstorage
Beschreibung: Speichert, dass der Scrollscript für die Onepage Navigation gestartet wurde.

 

SOLUTIONS FOR CUSTOMER SERVICE

Transform your customer service - for a brilliant CX!

We support you with the right solutions & technologies for your company, including AI.

 

Contact center solutions

 

FIEBIG Software Modules

 

Technology Partners

OUR SERVICES

We offer all services related to your successful CX transformation.

Our services include everything you need to integrate the solution into your existing company environment.


FIEBIG Services

Professional Services

 

Consulting

 

Projectmanagement

 

Software and Interface Development

Support Services

 

Trainings

THE COMPANY

We advise on the latest customer service and call center technologies and support their introduction and operation.

Your advantages: High-quality technological solutions, first-class service and a trusting working relationship!

FIEBIG: The agile startup with 50 years of experience

 

About Us

 

News

 

Technology Partners

 

Certifications

You are using an outdated browser. The website may not be displayed correctly. Close