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Customized advise for your CX Transformation

You want to sustainably improve your CX?

Your goal is to make the most of the potential of digitalization and groundbreaking technologies such as generative AI  –  but you do not know exactly where to start?

No problem –  FIEBIG can help you with targeted consulting to achieve a sustainable value increase for your company through a brilliant CX.


We advise you on all aspects of intelligent CX transformation. For 50 years, we have dedicated ourselves to the challenges in customer service, marketing and sales, their company-specific analysis and the design of customized solutions.

Excellent CX Consulting by development of an Individual Vision for your Company

Basis for the creation of sophisticated solution concepts is always an in-depth analysis of your individual requirements, the current situation and your goals.

We take an in-depth look at your individual challenges, your corporate culture, your existing IT environment, your KPIs and processes, the way your employees work and your customers' expectations.

Only after we have taken a close look at your customers' journeys together with you and understood them in detail we create a customized vision of the CX transformation for your company. On this basis we can develop and technologically realize exactly the solution concepts you really need. In most cases, this means a combination of different manufacturer solutions with several technologies and implementation schedules.



FIEBIG End to End Solution Consulting

Identification of the status quo

Identification of the status quo of the CX that your company offers

Definition of the CX vision

Definition of the individual CX vision for your company

Detailed analysis

Analysis of the need for change for a successful CX transformation

Solution concept

Creation of a customised concept by defining the necessary solutions and technologies and determining the implementation schedule

Profit from our 50 years of experience in solution consulting and technology adaptation for customer service and call centers.

Our consulting approach is not based on short-lived trends, but exclusively on pragmatic principles and transparent communication. We share our ideas and analyses with you and create joint concepts for their concrete implementation with measurable results.

The unique FIEBIG Approach:

We advise you at eye level, develop the right strategy for you in close dialog and are your long-term partner for your successful CX transformation.

Personalized advice

Being personally close to our customers is important to us: We do not have a constantly changing consulting and project team, but fixed contact persons who have been living our FIEBIG values for many years. Treating our customers and employees with respect is at the heart of our identity.

Flexibility & new ideas

This appreciation and our down-to-earth attitude, combined with  flexibility and constant new ideas developed by our highly motivated team, convince our customers of a long-term partnership. We do not just identify challenges, but find suitable solutions that will bring your customer service, sales and marketing permanently forward.

Contact us for personalized advice on your CX transformation


FIEBIG supports companies in turning every customer contact into a personal experience that inspires.

To achieve this, we use state-of-the-art contact center technologies based on market-leading platforms, our own services and agile approaches.



Strahlenberger Weg 26
60599 Frankfurt am Main

+49 69 605 016 222

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We look forward to your messages, comments and interactions!

Copyright FIEBIG GmbH 2024. All Rights Reserved.
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Transform your customer service - for a brilliant CX!

We support you with the right solutions & technologies for your company, including AI.


Contact center solutions


FIEBIG Software Modules


Technology Partners


We offer all services related to your successful CX transformation.

Our services include everything you need to integrate the solution into your existing company environment.

FIEBIG Services

Professional Services






Software and Interface Development

Support Services




We advise on the latest customer service and call center technologies and support their introduction and operation.

Your advantages: High-quality technological solutions, first-class service and a trusting working relationship!

FIEBIG: The agile startup with 50 years of experience


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