Projectmanagement
Our team of experienced experts ensures a smooth project realization:
In time
In quality
In budget
We make sure that all expectations are always communicated and that your CX transformation project remains in time and on time and in budget.
Experience as the basis for joint project success
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successfully realized projects
Together with our customers, we set up the individual project roadmap and drive the exchange between all of the company's specialist departments involved. In addition, we use central tools for project support.
We work according to proven project management methods
... usually the waterfall model with defined, linear phases and project milestones. The requirements for the CX transformation are usually defined very precisely right at the project start, particularly due to the shared understanding of the project's objectives which are always developed in close dialog with our customers during the detailed conception phase.
This means that project phases can be planned in a very detailed way according to a fixed schedule, processed and successfully completed: for maximum planning reliability, cost and deadline compliance.
Detailed conception of your project to transform your customer service, including time frame, definition of objectives and resources as well as setting up the project organization
Setup of the project plan including tasks, schedules, budget monitoring and a communication plan
Implementation of the agreed services, progress monitoring and continuous information on the project status to all involved parties - including any required adjustment measures and documentation of the project progress
Test phase before project completion, including any necessary improvement measures
Completion of the project with all involved parties
Of course we can also fulfill the desire for agile project management, e.g. according to Scrum. We have certified Scrum Masters and/or Product Owners and our team familiarizes themselves with the agile frameworks of your company, but also brings our own framework for project implementation.
The unique FIEBIG Approach:
We advise you at eye level, develop the right strategy for you in close dialog and are your long-term partner for your successful CX transformation.
Personalized advice
Being personally close to our customers is important to us: We do not have a constantly changing consulting and project team, but fixed contact persons who have been living our FIEBIG values for many years. Treating our customers and employees with respect is at the heart of our identity.
Flexibility & new ideas
This appreciation and our down-to-earth attitude, combined with flexibility and constant new ideas developed by our highly motivated team, convince our customers of a long-term partnership. We do not just identify challenges, but find suitable solutions that will bring your customer service, sales and marketing permanently forward.