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Software and Interface Development

Software and Interface Development

FIEBIG has extensive expertise in software and interface development as well as in the customization of interfaces. We provide the following services for your successful CX transformation:

Interface adaptation/development for optimal integration in the corporate environment

Each new solution is only as good as it is integrated into your company environment. Interfaces create the essential connections between technologies, IT systems and solutions for exchanging information.

In practice, we often combine several interfaces to ensure the seamless integration of different systems. We have extensive expertise in creating and customizing interfaces such as APIs, database interfaces, messaging interfaces, file and web interfaces.

Customized programming for solution adaptation

In addition to configuration & parameterization, we ensure by individual programming that standard manufacturer solutions are adapted precisely to the requirements of your company, for example to map company-specific processes.

FIEBIG Software Modules to extend the functional scope of the manufacturer's solution

With our decades of experience in software development, we bring in particular modules to the market that functionally complement CCaaS solutions. For example, we have developed the MS Teams Sync application which optimally complements the Genesys Cloud CCaaS platform (status synchronization between MS Teams and Genesys Cloud for calls).

The unique FIEBIG-Approach:

We support you at eye level in every step of your successful CX transformation and remain at your side with reliable service and support even after the actual project realization.

Personalized advice

Being personally close to our customers is important to us: We do not have a constantly changing consulting and project team, but fixed contact persons who have been living our FIEBIG values for many years. Treating our customers and employees with respect is at the heart of our identity.

Flexibility & new ideas

This appreciation and our down-to-earth attitude, combined with  flexibility and constant new ideas developed by our highly motivated team, convince our customers of a long-term partnership. We do not just identify challenges, but find suitable solutions that will bring your customer service, sales and marketing permanently forward.

Don't hesitate to reach out to us for bespoke solutions tailored to your needs.

FIEBIG GmbH

FIEBIG supports companies in turning every customer contact into a personal experience that inspires.

To achieve this, we use state-of-the-art contact center technologies based on market-leading platforms, our own services and agile approaches.

 

Contact

FIEBIG GmbH
Strahlenberger Weg 26
60599 Frankfurt am Main
GERMANY

+49 69 605 016 222

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SOLUTIONS FOR CUSTOMER SERVICE

Transform your customer service - for a brilliant CX!

We support you with the right solutions & technologies for your company, including AI.

 

Contact center solutions

 

FIEBIG Software Modules

 

Technology Partners

OUR SERVICES

We offer all services related to your successful CX transformation.

Our services include everything you need to integrate the solution into your existing company environment.


FIEBIG Services

Professional Services

 

Consulting

 

Projectmanagement

 

Software and Interface Development

Support Services

 

Trainings

THE COMPANY

We advise on the latest customer service and call center technologies and support their introduction and operation.

Your advantages: High-quality technological solutions, first-class service and a trusting working relationship!

FIEBIG: The agile startup with 50 years of experience

 

About Us

 

News

 

Technology Partners

 

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