Every customer interaction, regardless of the input channel (phone, email, chat, etc.), which is processed in the customer service center says a lot about your customers. Often this information is not or insufficiently evaluated to improve the customer journey. The following questions are exemplary:
This and much more information can be gathered by implementing an AI-powered analytics tool. This data is compiled into detailed statistics and analysis for evaluation, increasing customer understanding. The results can be used to. improve the customer journey of your customers, across channels. This leads to higher customer satisfaction, more sales, happier customers and reduces the workload of their employees.
As specialists in digital and AI-based processes in customer service, we can help you improve your customer journey. Call us right now and try us out!