Highly intelligent: Next-generation multichannel contact centers

An intelligently organized and proactively designed multichannel contact center not only satisfies the need of people getting in touch with contact centers who need information and assistance quickly, but also meets company requirements for optimal resource utilization which drives costs down. These new tools allow flexible handling of business work flows and also enable cost savings. FIEBIG Business Communications acts as an integrator: We put together just the right package for your legacy structures using contact center tools from market-leading system vendors. You will benefit from our extensive knowledge, wide-ranging industry contacts and decades of experience.

24/7 contact center expertise from FIEBIG Business Communications

It goes without saying that we can provide your company with contact center support: At FIEBIG Business Communications not only can we assist you in planning and implementing your enterprise contact center, we can also offer support during daily operations. Our Customer Support Center ensures your contact center works smoothly: 24 hours a day, 365 days a year.

FIEBIG Business Communications has been involved in the call center industry ever since this new business field first emerged in the 1980s. In the meantime, proactive multimedia contact centers have replaced traditional phone-based call centers. We have continuously expanded our multichannel contact center knowledge in hundreds of project rollouts. Our solutions meet the most up-to-date market requirements and are viable far into the future.

    • Multichannel
    • Social Media
    • Video
    • Analytics/Big Data
    • Customer Experience
    • Unified Desktop
    • Visualization