In a class all its own: Training seminars

Gain a competitive edge with tailor-made training concepts
For many years, FIEBIG Business Communications has supported its customers with product and technology seminars on unified communications and contact centers. Our portfolio extends from introductory seminars on new terminal equipment all the way to complex training courses for administrators. Avaya courses are one area of emphasis. 

Our trainers have many years of experience in project deployment and have a solid background as instructors. At the FIEBIG Business Communications Training Center not only can you look forward to a welcoming and friendly atmosphere, you will also benefit from the very latest systems and components used as part of the coursework.


User Training Seminars

  • Working in an ACD Environment
  • Introduction to the Voice-Messaging System
  • Introduction to Supervisor Software
  • Using Your New Speech Terminal
  • Support after Commissioning/Floor Walking

 
Administrator Training Seminars

  • Avaya Aura Workforce Optimization for Administrators (ACR, AQM, WM, eL)
  • Avaya CMS Supervisor Software and Report Design for Administrators
  • Avaya Contact Recording (ACR) and Avaya Quality Monitoring (AQM) for Administrators
  • Avaya one-X Attendant Console
  • Introduction to Avaya Aura Communication Manager (5.x/6.x)
  • Introduction to Avaya Aura Communication Manager Call Center Administration
  • Introduction to Avaya Aura Contact Center Administration
  • Call Accounting


Introductory Courses

  • Introduction to Call/Contact Center Technology
  • Introduction to SIP/Session Initiation Protocol
  • Introduction to CTI in the Call/Contact Center
  • Introduction to Telecommunication
  • Introduction to Network Technologies
  • Introduction to Unified Messaging Systems
  • Introduction to Voice over IP
  • Fundamentals of VoIP, CTI and ACD

We would be glad to advise you and develop an optimal training concept to match your needs. In close consultation with you, we can create an individual training plan and provide highly qualified instructors. Contact us – We look forward to hearing from you!