Managed services: We accept responsibility

Focus on your core strengths by outsourcing IT and communications (ITC) processes

The most important thing needed when outsourcing ITC business processes is trust. At FIEBIG Business Communications you can rely on competent project management and the highest level of commitment and dedication when it comes to handling all or part of your ITC processes. The ability to listen well and comprehend your company's needs form the basis of our promise to deliver quality managed services

While you focus on your core business, our services ensure your operations run smoothly. Our managed services comply with standards such as the Information Technology Infrastructure Library (ITIL) and are adapted to closely match your requirements. Experienced service managers are always there for you and resolve potential problems in the background before they even come to your attention. 

The following professional managed services offered by FIEBIG Business Communications help you achieve your business goals: 

  • Customer Service: 24/7 support
  • Active monitoring of IT and telecom systems and applications 
  • 60 in-house technical employees
  • A network of service partners with 7,000 technical staff at 242 locations throughout Germany
  • More than 200 technology certifications
    • Service transition
    • Service management
    • Out-tasking
    • Outsourcing
    • Individual service concepts
    • Service level agreements
    • Hardware services
    • Software services
    • Ticketing
    • Server operations
    • Backup and restore
    • Release and patch management
    • User administration
    • Security
    • Event monitoring
    • System availability
    • Capacity and performance monitoring
    • Application monitoring