Strategic partners

  • Avaya is a leading global provider of communications systems. These include solutions for Unified Communications (UC), contact Centers and data networks. 

    Companies of all sizes rely on Avaya and take advantage of communications solutions with the newest technology for increasing efficiency, collaboration, customer service, and competitiveness. 

    Since 1996, FIEBIG Business Communications has been a leading Avaya partner specializing in Avaya unified communications, contact center and data networking solutions.

    FIEBIG Business Communications has successfully completed approximately 5,000 Avaya technology projects and is currently serving 250 customers with Avaya system solutions, including major customers and corporations.

    The Aspect contact center, self-service and workforce solutions interact in order to achieve better results for customers and employees.

    Today's highly mobile customers can rely on this solution to make it possible for them to use their preferred communication channel (text, chat or social), placing the customer experience in focus. Our self-service solutions allow customers to quickly and easily access the information they need. Today, text is the preferred, simple and central communication channel and access point for the entire customer experience and, with the help of natural language understanding, leads to intelligent, automated two-way communication.

    More than ever before, customer service is an enterprise-wide challenge for companies. Aspect offers the tools and services which are necessary for coordinating front- and back-office activities in customer contact and thus optimizing processes and workforce planning.

  • Interactive Intelligence (InIn) offers software and cloud services for optimizing work processes.

    This improves customer satisfaction. Employee collaboration goes more smoothly. Employees are included across various platforms. InIn offers innovative solutions for communication challenges.

    Interactive Intelligence offers software and cloud services for customer engagement, unified communication and collaboration. This solution helps companies around the world improve service, reduce costs and grow more rapidly.

    Microsoft Gold Partner

    Microsoft is the world's leading provider of standard software. Private individuals and companies of all sizes from all industry sectors use Microsoft solutions for working together and communicating.

    Due to the dynamic growth in demand for unified communications solutions, FIEBIG Business Communications has decided to expand its Microsoft solutions portfolio by specializing in Microsoft LYNC Unified Communications solutions. A key aspect here is our additional specialization in developing our own supplementary applications such as a partner taskbar designed to optimize how real-time Microsoft communications solutions can be used.

Technology partners