The possibilities of artificial intelligence (AI) are no longer the preserve of large technology companies. From manufacturing to energy, healthcare to government, MIT has found that companies across all industries and sectors are experimenting with a range of AI solutions.
Termin: 24. März 2021 um 11:00 Uhr
Kunden kontaktieren Unternehmen auf immer mehr Kommunikationskanälen und mit stetig steigender Frequenz. Gleichzeitig sind neue Mitarbeiter für den Kundenservice oft schwer zu finden. Gründe genug, um einen holistischen Blick auf den Kundenservice der Zukunft zu werfen und die Strategie mit Omnichannel Contact Center (OCC), künstlicher Intelligenz und der Cloud zu schärfen.
Erfahren Sie, warum eine ganzheitliche Betrachtung und Ausrichtung des Kundenservice über alle Kommunikationskanäle entscheidend sein kann.
Entdecken Sie Wettbewerbsvorteile, die Sie sich durch den Einsatz von Omnichannel, KI und der Cloud heute schon sichern können.
Read the Gartner Magic Quadrant for Contact Center as a Service Report 2020 to see how industry analysts rate Genesys and to learn more about top rankings in vision and execution.
"As a long-term partner of CDS, we had a comprehensive understanding of their requirements. The cooperation between Genesys, Fiebig and CDS was very close. This helped to ensure that the first functionalities could be implemented so quickly. The first agents were live on the system within three months," says Stefan Mintert, CEO of Fiebig GmbH.
As people and as a company, we continue to observe the current events surrounding the coronavirus pandemic (COVID-19) with the utmost attention. The protection of our own employees, our customers and all our business partners is of course our top priority.
At the same time, it is also important to maintain the operative business, to keep to agreements made and to guarantee customer service at the level known and expected by us. For this reason, we initiated appropriate measures at a very early stage and continue to be fully operational and efficient in the current situation.
Thanks to our technological infrastructure, we are positioned in such a way that all services are carried out from our business premises or remotely.
Stay safe, stay healthy and do not hesitate to contact us if you have any questions. We are always available for exchange and coordination under the known contact details - with the necessary distance and yet very close.
Stefan Mintert, Managing Director and Shareholder
